Last updated: 14 October 2026

At The House of Elliott, we respect your privacy and are committed to protecting any personal information you share with us.

This policy explains what information we collect, how we use it and how cookies are used on our website.

1. Who we are

The House of Elliott is an independent gift shop based in Hemel Hempstead, Hertfordshire.

The House of Elliott
57 High Street
Hemel Hempstead
Hertfordshire
HP1 3AA

Telephone: 01442 405325
Email: info@thehouseofelliott.net
Website: https://thehouseofelliott.net/

2. Information we collect

We only collect personal information when you choose to provide it, such as when you contact us through our website or by email.

This may include:

  • Your name
  • Your email address
  • Your telephone number (if provided)
  • Any information you include in your message

We may also collect basic, technical information about how visitors use our website through Google Analytics.

3. How we use your information

We use your information to:

  • Respond to enquiries and messages.
  • Provide information about our shop, products and services.
  • Improve our website and understand how visitors use it.
  • Maintain the security and functionality of our website.

We process enquiries on the basis of our legitimate interests in responding to customers and managing our business. Where required, we rely on your consent for website analytics.

We do not sell your personal information to third parties.

4. Google Analytics

Our website uses Google Analytics to help us understand how visitors interact with our pages.

This may include information such as pages visited, time spent on the website, approximate geographical location and the type of device or browser used.

We use this information to improve our website and the experience of our visitors.

Google Analytics is provided by Google. You can learn more about how Google handles information by visiting:

https://policies.google.com/privacy

5. Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and can provide information about how visitors use them.

Our website may use the following types of cookies:

  • Essential cookies
    These help the website function correctly and support basic features and security.
  • Analytics cookies
    These are used by Google Analytics to help us understand website traffic and improve our website.
  • Third-party cookies
    Some features, such as embedded Google Maps, may use cookies or similar technologies provided by third parties.

Where consent is required, non-essential cookies will only be used with your permission.

You can manage your cookie preferences through our website's cookie settings, where available, or through your browser settings.

6. Third-party websites and services

Our website may contain links to other websites, including social media platforms.

We may also use embedded services such as Google Maps to help visitors find our shop.

These third-party services have their own privacy policies, and we recommend reviewing them when using their websites or services.

7. How we protect your information

We take reasonable steps to keep your personal information secure and only use it for the purposes described in this policy.

Information may be processed by trusted service providers, such as our website hosting and analytics providers, where necessary to operate the website.

Some providers may process information outside the UK. Where this happens, appropriate data protection safeguards will be used.

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal requirements.

8. Your rights

Under UK data protection law, you have rights regarding your personal information, which may include the right to:

  • Request access to the information we hold about you.
  • Ask us to correct inaccurate information.
  • Request the deletion of your information in certain circumstances.
  • Object to or restrict certain uses of your information.
  • Withdraw consent where we rely on it.

To exercise any of these rights, please contact us at info@thehouseofelliott.net.

You can also raise concerns with the Information Commissioner's Office (ICO) at https://ico.org.uk.

9. Changes to this policy

We may update this policy occasionally to reflect changes to our website, services or legal requirements.

Any updates will be published on this page.

10. Contact us

If you have any questions about this Privacy & Cookie Policy or how we handle your information, please contact:

The House of Elliott
Email: info@thehouseofelliott.net
Telephone: 01442 405325